Diary of a Mad Web Lackey: Ice Cream Tears - When you don't play, you pay - especially when you'll be reimbursed for your trouble.
Diary of a Mad Web Lackey: The Idiot in the Dell™ - Inadequately trained staff can cause problems for the customer and generate ill will.
Diary of a Mad Web Lackey: Lying Spam-Weasel - If it quacks like spam, it's spam.
Diary of a Mad Web Lackey: Party Hearty - Good food and great serviceDiary of a Mad Web Lackey: We Goofed - We took an order and lost it!!!
Pizza Panic - A restaurant in Amalfi, Italy shows what not to do when there's a language barrier - please scroll down
Redeeming Airline Miles and Hotel Points - Our experience
TV Troubles - Repairs under warranty? Good Luck!
1937 people skills classic: "How To Win Friends and Influence People"
Customer satisfaction from the world's leading car salesman: "You Will Be Satisfied"
The Microsoft edge: "All I Really Need to Know I Learned at Microsoft"
Nordstrom does customer service: "The Nordstrom Way"
Another Nordstrom veteran on customer service: "Ordinary Acts, Extraordinary Outcomes"
"Customers are an investment. Maximize your return." PeopleSoft ad
"Customers who don't get support become someone else's customers." Brigade ad
"Forget about the sales you hope to make and concentrate on the service you want to render." Harry Bullis
"Good service is good business." Siebel ad
"I don't think companies will ever be really done with being as focused on their customers as they could be." Adam Klaber of PwC Consulting
"I won't complain. I just won't come back." Brown & Williamson Tobacco ad
"If Franz Kafka were alive today he'd be writing about customer service." Jonathan Alter
"If the shopper feels like it was poor service, then it was poor service. we are in the customer perception business." Mark Perrault, Rally Stores
"If you do not know how to take care of customers, in the long run, you will never succeed." David Wong
“In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.” Doug Warner
"Maybe 'Customer Service' should be more than one department." SAP ad
"The tail is a dog's PR department. A smile is yours." Unknown
"Your best customers leave quite an impression. Do the same, and they won't leave at all." SAP ad
"We make our money out of our friends. Our enemies will not do business with us." Elbert Hubbard
"Whatever your business is, talk to your customers and provide them with what they want. It makes sense." Robert Bowman, CEO Major League Baseball Advanced Media
"When I say 'serve you better,' I mean 'increase our profits.'" Dave Barry
"When you serve the customer better, there's always a return on your investment." Kara Parlin
"Without great employees you can never have great customer service." Richard F. Gerson
"Your customers expect your entire operation to revolve around them." SAP ad
click on the photo of the utility company buffalo to enlarge it
summer - fall 2004 Nature Conservancy's Spirit of the Buffalo public art project in OKC
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